Help Desk Technician
3 weeks ago
Are you an ambitious and innovative Junior IT Support Specialist looking for a new challenge in Northampton or the surrounding area?
We are seeking a highly motivated individual to join our team as a Junior IT Support Specialist, providing technical assistance to users via various channels and collaborating with IT teams on cross-functional projects.
Overview:
- Provide expert technical support to users, resolving issues and escalating when necessary.
- Analyse recurring issues, working closely with IT teams to implement permanent solutions.
- Manage hardware and software assets, coordinating with procurement teams.
- Deliver exceptional customer service, exceeding user expectations.
- Collaborate with IT teams and participate in cross-functional projects.
Requirements:
- Bachelor's degree in Information Technology or related field (certifications a plus).
- Proven experience in IT service desk or similar role.
- Strong understanding of service desk principles and incident management.
- Proficient in troubleshooting hardware, software, and networking issues.
- Familiarity with IT service management frameworks (e.g., ITIL).
What We Offer:
- A highly competitive salary of £25,000 - £30,000 per annum.
- Opportunity for career development and progression.
- Full training provided.
- Free parking.
- Excellent pension + other financial benefits.
- 25 days holiday rising with service.
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