Help Desk Technician

3 weeks ago


Northampton, Northamptonshire, United Kingdom Summit Recruiters Full time

Are you an ambitious and innovative Junior IT Support Specialist looking for a new challenge in Northampton or the surrounding area?

We are seeking a highly motivated individual to join our team as a Junior IT Support Specialist, providing technical assistance to users via various channels and collaborating with IT teams on cross-functional projects.

Overview:

  • Provide expert technical support to users, resolving issues and escalating when necessary.
  • Analyse recurring issues, working closely with IT teams to implement permanent solutions.
  • Manage hardware and software assets, coordinating with procurement teams.
  • Deliver exceptional customer service, exceeding user expectations.
  • Collaborate with IT teams and participate in cross-functional projects.

Requirements:

  • Bachelor's degree in Information Technology or related field (certifications a plus).
  • Proven experience in IT service desk or similar role.
  • Strong understanding of service desk principles and incident management.
  • Proficient in troubleshooting hardware, software, and networking issues.
  • Familiarity with IT service management frameworks (e.g., ITIL).

What We Offer:

  • A highly competitive salary of £25,000 - £30,000 per annum.
  • Opportunity for career development and progression.
  • Full training provided.
  • Free parking.
  • Excellent pension + other financial benefits.
  • 25 days holiday rising with service.


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