Fast-Paced Help Desk Professional
3 weeks ago
We are seeking a motivated and detail-oriented Fast-Paced Help Desk Professional to join our team at Summit Recruiters. As a key member of our service desk team, you will be responsible for providing high-quality technical support to users and maintaining accurate records of technical support activities.
Main Responsibilities:- Respond to technical inquiries from users via phone, email, or in-person, providing timely and effective resolutions to their issues.
- Analyse technical problems and develop creative solutions to resolve them efficiently.
- Maintain accurate records of technical support activities, including user interactions, issue resolution, and equipment inventory.
- Communicate effectively with users, IT teams, and other stakeholders to ensure seamless collaboration and knowledge sharing.
- Participate in ongoing training and professional development to stay up-to-date with industry trends and best practices.
- Bachelor's degree in Information Technology or a related field.
- At least 1 year of experience in an IT service desk or similar role.
- Strong analytical and problem-solving skills, with the ability to think critically and creatively.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
- Familiarity with IT service management frameworks and industry-standard tools.
- A competitive salary of £25,000 - £30,000 per annum, based on location and experience.
- Ongoing training and professional development opportunities to advance your career.
- Flexible working hours and remote work options to promote work-life balance.
- A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
- The opportunity to work with a dynamic and supportive team, passionate about delivering exceptional results.
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