Fast-Paced Help Desk Professional

3 weeks ago


Northampton, Northamptonshire, United Kingdom Summit Recruiters Full time
About the Role:

We are seeking a motivated and detail-oriented Fast-Paced Help Desk Professional to join our team at Summit Recruiters. As a key member of our service desk team, you will be responsible for providing high-quality technical support to users and maintaining accurate records of technical support activities.

Main Responsibilities:
  1. Respond to technical inquiries from users via phone, email, or in-person, providing timely and effective resolutions to their issues.
  2. Analyse technical problems and develop creative solutions to resolve them efficiently.
  3. Maintain accurate records of technical support activities, including user interactions, issue resolution, and equipment inventory.
  4. Communicate effectively with users, IT teams, and other stakeholders to ensure seamless collaboration and knowledge sharing.
  5. Participate in ongoing training and professional development to stay up-to-date with industry trends and best practices.
Requirements:
  1. Bachelor's degree in Information Technology or a related field.
  2. At least 1 year of experience in an IT service desk or similar role.
  3. Strong analytical and problem-solving skills, with the ability to think critically and creatively.
  4. Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  5. Familiarity with IT service management frameworks and industry-standard tools.
Salary and Benefits:
  1. A competitive salary of £25,000 - £30,000 per annum, based on location and experience.
  2. Ongoing training and professional development opportunities to advance your career.
  3. Flexible working hours and remote work options to promote work-life balance.
  4. A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  5. The opportunity to work with a dynamic and supportive team, passionate about delivering exceptional results.


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