Front Desk Support Specialist

2 days ago


Northampton, Northamptonshire, United Kingdom Ideal Personnel & Recruitment Solutions Limited Full time

We are seeking a highly skilled Front Desk Support Specialist to join our team. This role involves managing the front desk operation, responding to client inquiries, and maintaining the overall appearance of our office.

About the Role
  • This is a full-time position, working 40 hours per week, Monday to Friday, 8:30 am to 5:00 pm.
  • You will be responsible for greeting clients and visitors, handling phone calls, and managing the reception area.
  • Maintaining high levels of customer satisfaction through excellent communication and interpersonal skills is essential for this role.
Key Responsibilities:
  • Greet clients and visitors, provide assistance as needed, and maintain a clean and organized reception area.
  • Manage all incoming calls via Microsoft Teams, ensuring timely and courteous responses to clients and visitors.
  • Maintain accurate records of visitor information, deliveries, and other relevant data.
Requirements:
  • A minimum of 4 years' experience working in a receptionist or administrative role, with a strong background in customer-facing services.
  • Excellent communication and customer service skills, with a willingness to always go the extra mile to help and support clients and visitors.
  • A good knowledge of IT and telephony systems, particularly Microsoft Teams.
Salary:

£26,000 - £30,000 per annum, depending on experience.



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