Customer Service Manager

4 weeks ago


Bishop's Stortford, Hertfordshire, United Kingdom Adecco Full time

Job Title: Customer Service Executive

Location: Bishops Stortford

Contract Details: Permanent, Full Time

Salary: £25,000

Hours: Monday to Friday, 8:30am to 5:30pm

About Our Client:

Our client is a leading organisation in the Pharmaceutical & Health Distribution industry, providing end-to-end distribution services and market insights to a wide range of clients.

Benefits & Perks:

  1. Opportunities for career progression
  2. On-site parking
  3. 25 days holiday + 'Birthday Club'
  4. Company socials
  5. Being part of an exciting & growing company with a great team

Responsibilities:

  1. Managing and resolving customer queries, including complaints, delivery, and picking errors
  2. Being the first point of contact for incoming calls
  3. Collaborating with various departments
  4. Processing orders
  5. Following procedures for each task and process, including logging, processing, and progress checking inquiries
  6. Handling varied department administration tasks

Essential (Knowledge, Skills, Qualifications, Experience):

  1. Previous experience in a customer service role
  2. Strong computer skills with excellent verbal and written communication abilities
  3. Ability to thrive in a fast-paced, occasionally pressured environment
  4. Capable of working independently as well as part of a team
  5. Confident and innovative approach to work
  6. Attention to detail and high levels of accuracy

How to apply:

If you're passionate about providing excellent customer service and thrive in a fast-paced environment, we would love to hear from you



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