Customer Service Liaison

3 weeks ago


Bishop's Stortford, Hertfordshire, United Kingdom Pertemps Bond Full time

We are expanding our Customer Service team at Pertemps Bond and are looking for a Customer Service Executive to join our dynamic and fast-paced department. This role is ideal for someone who thrives under pressure and has experience working within a busy customer service environment. As a Customer Service Executive, you will be the first point of contact for our customers, handling incoming calls and taking the lead on resolving issues and collaborating with other departments to gather product information.

Key Responsibilities:

  • Managing and resolving customer queries, including complaints, delivery issues, and order discrepancies.
  • Processing orders accurately and ensuring they meet customer expectations.
  • Logging and tracking customer queries, ensuring they are followed through to completion and resolved efficiently.
  • Collaborating with other departments to gather product information and resolve customer issues.

Person Specification:

  • Previous experience in a customer service role is essential, and previous administrative experience.
  • A proactive, can-do attitude with the ability to thrive in a fast-paced, high-pressure environment.
  • Ability to stay calm under pressure and take a confident, innovative approach to problem-solving.
  • Strong computer skills with excellent verbal and written communication abilities.
  • Have the confidence to work on your own initiative as well as part of a team.

Benefits:

  • Opportunities for career progression.
  • On-site parking.
  • 25 days holiday + bank holidays, with an additional day off in your birthday month.
  • Regular company socials, fostering a collaborative and enjoyable work environment.
  • Be part of a growing and exciting company with a supportive team.


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