Customer Service Representative

4 weeks ago


Bishop's Stortford, Hertfordshire, United Kingdom FW Recruitment Full time

Customer Services Coordinator Role

FW Recruitment is seeking a skilled Customer Services Coordinator to join our team in the UK Sales Division. As a key member of our customer service team, you will be responsible for ensuring customer requirements are properly recorded and met.

Key Responsibilities:

  • Manage order entry and process customer orders for the UK Sales division
  • Raise and manage customer complaints throughout the whole resolution process
  • Liaise between the customer and the customer service team at manufacturing and logistics location for deliveries and orders
  • Cooperate with the sales team and sales coordinators to assist with pricing and order related enquires
  • Distribute order confirmation and any other documentation relating to orders as per the customers' requirements and company's quality standards

Benefits:

  • Up to 10% bonus annually (dependant on company performance)
  • 25days annual leave plus paid bank holidays
  • An extra day off on birthday
  • Workplace Pension Auto Enrolment after 3 months

About the Role:

This is an excellent opportunity to join an international company as a Customer Service Coordinator and provide excellent customer service within the UK Sales Division by effective communication.



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