Customer Service Representative

4 weeks ago

Bishop's Stortford, Hertfordshire, United Kingdom Adecco Full time

Job Title: Customer Service Executive

**About Our Client**

Our client is a leading organisation in the Pharmaceutical & Health Distribution industry. With over two decades of experience, they provide end-to-end distribution services and market insights to a wide range of clients, including wholesalers, pharmacies, GP surgeries, and hospitals. They are dedicated to delivering exceptional service and value to their customers.

**Benefits & Perks**

• Opportunities for career progression
• On-site parking
• 25 days holiday + 'Birthday Club'
• Company socials
• To be part of an exciting & growing company with a great team

**Responsibilities**

As a Customer Service Executive, you will be responsible for:

• Managing and resolving customer queries, including complaints, delivery, and picking errors
• Being the first point of contact for incoming calls
• Collaborating with various departments
• Processing orders
• Following procedures for each task and process, including logging, processing, and progress checking inquiries
• Handling varied department administration tasks

**Essential Requirements**

• Previous experience in a customer service role
• Strong computer skills with excellent verbal and written communication abilities
• Ability to thrive in a fast-paced, occasionally pressured environment
• Capable of working independently as well as part of a team
• Confident and innovative approach to work
• Attention to detail and high levels of accuracy

**How to Apply**

If you're passionate about providing excellent customer service and thrive in a fast-paced environment, we would love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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