Customer Service Manager
4 weeks ago
Job Title: Customer Service Executive
Location: Bishops Stortford
Contract Details: Permanent, Full Time
Salary: £25,000
Hours: Monday to Friday, 8:30am to 5:30pm
About Our Client:
Our client is a leading organisation in the Pharmaceutical & Health Distribution industry. With over two decades of experience, they provide end-to-end distribution services and market insights to a wide range of clients, including wholesalers, pharmacies, GP surgeries, and hospitals. They are dedicated to delivering exceptional service and value to their customers.
Benefits & Perks:
- Opportunities for career progression
- On-site parking
- 25 days holiday + 'Birthday Club'
- Company socials
- To be part of an exciting & growing company with a great team
Responsibilities:
- Managing and resolving customer queries, including complaints, delivery, and picking errors
- Being the first point of contact for incoming calls
- Collaborating with various departments
- Processing orders
- Following procedures for each task and process, including logging, processing, and progress checking inquiries
- Handling varied department administration tasks
Essential (Knowledge, Skills, Qualifications, Experience):
- Previous experience in a customer service role
- Strong computer skills with excellent verbal and written communication abilities
- Ability to thrive in a fast-paced, occasionally pressured environment
- Capable of working independently as well as part of a team
- Confident and innovative approach to work
- Attention to detail and high levels of accuracy
How to apply:
If you're passionate about providing excellent customer service and thrive in a fast-paced environment, we would love to hear from you
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