Customer Service Coordinator
2 months ago
About Our Client
Adecco is a leading employment agency specialising in the provision of skilled professionals to various industries. Our client is a renowned FMCG brand that excels in the production and distribution of arts & entertainment ware across the UK and Europe.
About The Job
We are seeking a talented Customer Service Administrator to join our dynamic team. As a key member of our customer service department, you will play a vital role in exceeding customer expectations at all times.
Responsibilities
- Handle quotes, enquiries, and orders promptly and efficiently, both via telephone and email.
- Set up new customer details on the computer system.
- Process orders and liaise with the Warehouse and Purchasing departments to ensure timely product despatch.
- Maintain accurate information on databases, keeping product and pricing information up to date.
- Provide customers with up-to-date information on new products, training events, and promotions.
- Build strong relationships with key accounts within retail, national, and distribution sectors.
- Manage and update Excel spreadsheets as required.
- Attend trade fairs and occasionally visit customers with the Field Sales Manager.
- Perform general office and administration duties as needed.
About The Role
This is an exciting opportunity for a motivated individual who is passionate about providing outstanding customer service to join our client's organisation.
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