Customer Service Coordinator

2 months ago


Bishop's Stortford, Hertfordshire, United Kingdom Adecco Full time

About Our Client

Adecco is a leading employment agency specialising in the provision of skilled professionals to various industries. Our client is a renowned FMCG brand that excels in the production and distribution of arts & entertainment ware across the UK and Europe.

About The Job

We are seeking a talented Customer Service Administrator to join our dynamic team. As a key member of our customer service department, you will play a vital role in exceeding customer expectations at all times.

Responsibilities

  1. Handle quotes, enquiries, and orders promptly and efficiently, both via telephone and email.
  2. Set up new customer details on the computer system.
  3. Process orders and liaise with the Warehouse and Purchasing departments to ensure timely product despatch.
  4. Maintain accurate information on databases, keeping product and pricing information up to date.
  5. Provide customers with up-to-date information on new products, training events, and promotions.
  6. Build strong relationships with key accounts within retail, national, and distribution sectors.
  7. Manage and update Excel spreadsheets as required.
  8. Attend trade fairs and occasionally visit customers with the Field Sales Manager.
  9. Perform general office and administration duties as needed.

About The Role

This is an exciting opportunity for a motivated individual who is passionate about providing outstanding customer service to join our client's organisation.



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