Customer Service Expert

4 weeks ago


Bishop's Stortford, Hertfordshire, United Kingdom Office Angels Full time

Job Title: Customer Service Executive

About the Role:

We are seeking a highly skilled Customer Service Executive to join our dynamic team at Office Angels. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, resolving customer queries, and providing support to our internal teams.

Key Responsibilities:

  • Customer Query Resolution: Manage and resolve customer queries, including complaints, delivery and picking errors, in a timely and professional manner.
  • Communication: Be the first point of contact for incoming calls and take the lead on these calls, providing clear and concise information to customers.
  • Collaboration: Work closely with various departments to seek further product information and resolve customer queries.
  • Order Processing: Process customer orders accurately and efficiently, meeting quality standards and productivity targets.
  • Performance Metrics: Work to KPIs, SLAs, and quality standards to maximise customer satisfaction and achieve business objectives.

Requirements:

  • Customer Service Experience: Proven experience in a customer-facing role, with a track record of delivering excellent customer service.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Problem-Solving: Strong problem-solving skills, with the ability to think critically and resolve complex customer queries.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package, including on-site parking and 25 days holiday plus your birthday off.
  • Opportunities for Growth: Opportunities for career progression and professional development, with a growing company that values employee growth and success.

About Office Angels:

Office Angels is a leading recruitment agency, providing a range of services to businesses across the UK. We are passionate about delivering exceptional service to our clients and candidates, and we are committed to making a positive impact in our community.



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