Customer Support Specialist

5 days ago

London, Greater London, United Kingdom Henderson Scott Full time
About Henderson Scott

Henderson Scott is a leading provider of cutting-edge cybersecurity solutions, dedicated to protecting organizations from digital threats. As a fast-growing company, we are seeking a talented and experienced Customer Support Specialist to join our UK-based team.

Job Overview

We are looking for a skilled Customer Support Specialist with a passion for solving complex technical issues and a strong customer-focused mindset. In this role, you will provide exceptional technical support to our clients, ensuring they have the tools and knowledge needed to maximize the value of our solutions.

Key Responsibilities
  • Provide high-quality technical support to customers, addressing queries and resolving issues related to our cybersecurity solutions.
  • Utilize advanced technical skills, including proficiency in SQL, Python/Java scripting, and Unix, to diagnose and solve technical problems.
  • Collaborate with internal teams, including product development and engineering, to provide feedback on customer issues and improve product performance and future development.
  • Work with cloud architecture components, including Amazon Web Services (AWS), Containers/Docker, OpenStack, Postgres, and Kafka, to assist customers with deployment and troubleshooting.
Requirements
  • 3+ years of experience as a customer-focused support engineer, ideally within the cybersecurity industry.
  • Solid technical skills, including proficiency in SQL, Python/Java scripting, and Unix.
  • Familiarity with SIEM tools such as ArcSight, Splunk, and others.
  • Knowledge of cloud architecture, including AWS components, Containers, OpenStack, Postgres, Kafka, etc.
  • Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
  • Strong communication skills, with the ability to explain technical concepts to non-technical customers.
  • Ability to work independently and remotely, with strong time management and organizational skills.
  • A proactive and customer-focused attitude, with a commitment to delivering exceptional support.
  • Any experience with mobile apps, mobile architectures, and MDM solutions like MS-Intune, AirWatch, MobileIron, or Citrix would be highly useful.
Benefits
  • Competitive salary and performance-based bonuses.
  • Remote working flexibility with a UK-based team.
  • Opportunities for professional growth and development in a rapidly expanding company.
  • Comprehensive benefits package, including healthcare and pension.

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