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Customer Support Specialist

2 months ago

London, Greater London, United Kingdom PitchBook Full time

About the Role:

We are seeking a highly skilled and motivated Customer Support Specialist to join our Account Management & Customer Success team. As a key member of our team, you will be responsible for providing exceptional customer support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide timely and effective support to clients via phone, email, and chat
  • Resolve customer issues and concerns in a professional and courteous manner
  • Work collaboratively with other support specialists to ensure seamless customer experience
  • Document customer interactions and feedback to inform product improvements
  • Partner with global teams to ensure continuous support availability
  • Support the vision and values of the company through role modeling and encouraging desired behaviors

Requirements:

  • Bachelor's degree or equivalent experience
  • 1 year of experience in a customer service role
  • Excellent verbal and written communication skills
  • Ability to stay updated with changing industry and financial market trends
  • Prior experience with Salesforce or similar CRM preferred
  • Excellent problem-solving and analytical skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a leading company in the financial industry

Working Conditions:

This role will be based in our office and will require occasional travel to remote offices or other business meetings and events.