Customer Support Specialist
4 weeks ago
About the Role:
We are seeking a highly skilled Customer Support Administrator to join our growing customer-facing team. As a key member of our client management team, you will be responsible for ensuring client queries, issues, and difficulties are logged, investigated, and resolved promptly.
Key Responsibilities:
- Handle end-user support queries and provide timely resolutions.
- Make ad-hoc changes to the platform or support with user management and reporting tasks.
- Work closely with the wider client management team to deliver excellent client service.
Requirements:
- Prior experience in a B2B client support role within a software solution.
- Demonstrable ability to own and deliver a project plan to deliver agreed timelines.
- Strong interpersonal skills and ability to work with varied issues across a diverse solution.
- Strong attention to detail and able to manage multiple projects at any given time.
What We Offer:
- A base salary up to £30k.
- Flexible hybrid working (1x a week – London).
- Private medical and dental insurance.
- Lifestyle discounts subscription.
- Life assurance.
- Annual wellbeing allowance.
- Volunteering days.
About Us:
ABR Talent is a specialist recruitment partner supporting start-up and scale-up SaaS businesses. We are passionate about helping our clients grow their careers in this exciting space.
-
Customer Support Specialist
4 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:ABR Talent is a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with 'growth engine' roles such as Customer Success, Sales, Account Management and Support.The Opportunity:As a Customer Support Specialist, you will work closely with the wider client management team to ensure client queries, issues and difficulties...
-
Customer Support Specialist
4 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the Role:We are seeking a skilled Customer Support Specialist to join our growing team at ABR Talent. As a Customer Support Specialist, you will be responsible for managing inbound client user queries through a helpdesk solution, assessing and resolving queries, or working with escalation points to ensure resolution.Key Responsibilities:Manage client...
-
Customer Support Specialist
4 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:ABR Talent is a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with 'growth engine' roles such as Customer Success, Sales, Account Management and Support.The Opportunity:As a Customer Support Administrator, you will work closely with the wider client management team to ensure client queries, issues and...
-
Customer Service Resource Coordinator
1 month ago
London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...
-
Customer Service Resource Coordinator
1 month ago
London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...
-
Customer Service Resource Coordinator
4 weeks ago
London, Greater London, United Kingdom Customer Labs Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer service team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on target.Key Responsibilities:Manage the Field Service...
-
Customer Service Resource Coordinator
4 weeks ago
London, Greater London, United Kingdom Customer Labs Full timeJob DescriptionThe Customer Service Resource Coordinator plays a crucial role in managing the Field Service Engineers' resource diary. This position requires excellent customer relations skills, commercial acumen, and the ability to develop and sustain relationships with key stakeholders.Key ResponsibilitiesManage the Field Service Engineers' resource diary...
-
Support and Guidance Specialist
3 weeks ago
London, Greater London, United Kingdom Evolve Housing + Support Full timeAbout the RoleWe are seeking a dedicated and compassionate Support and Guidance Specialist to join our team at Evolve Housing + Support. As a Support and Guidance Specialist, you will play a vital role in supporting vulnerable young people in our care, helping them to develop the skills and confidence they need to live independently.Key...
-
Support Specialist
4 weeks ago
London, Greater London, United Kingdom ClassRoom Support Full time £85 - £95Support SpecialistWe are seeking a dedicated Support Specialist to join our team at ClassRoom Support. The ideal candidate will have a genuine desire to support students with Autism, Physical Disabilities, and other forms of Special Educational Needs (SEN). This role requires working with pupils with communication difficulties, including non-verbal children,...
-
Customer Support Specialist
1 month ago
London, Greater London, United Kingdom Talent Systems Full timeJob Title: Support SpecialistJob Summary:We are seeking a highly skilled and customer-focused Support Specialist to join our UK Talent Systems Support team. As a Support Specialist, you will be responsible for providing exceptional support to our customers, resolving technical issues, and ensuring a positive experience for our users.Key...
-
Customer Support Specialist
1 month ago
London, Greater London, United Kingdom Talent Systems Full timeJob Title: Support SpecialistJob Summary:We are seeking a highly skilled and customer-focused Support Specialist to join our UK Talent Systems Support team. As a Support Specialist, you will be responsible for providing exceptional support to our customers, resolving technical issues, and ensuring a positive experience for our users.Key...
-
Customer Support Specialist
4 weeks ago
London, Greater London, United Kingdom The Opportunity Hub UK Full timeCustomer Support SpecialistThe Opportunity Hub UK is seeking a skilled Customer Support Specialist to join their team. As a key member of the Client Services Division, you will be responsible for delivering exceptional customer service to clients. Your primary goal will be to ensure customer satisfaction and delight.Key Responsibilities: Handling inbound...
-
Customer Support Specialist
4 weeks ago
London, Greater London, United Kingdom Talent Systems Full timeJob Title: Customer Support SpecialistJob Summary: We are seeking a highly skilled Customer Support Specialist to join our team at Talent Systems. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve technical issues in...
-
Customer Support Specialist
3 weeks ago
London, Greater London, United Kingdom Team Jobs - Commercial Full timeCustomer Support SpecialistAre you passionate about delivering exceptional customer experiences? Do you have a strong interest in client relations and a knack for problem-solving?We're seeking a skilled Customer Support Specialist to join our European-wide team. As a key member of our team, you'll provide support to clients via social media, live chat, and...
-
Customer Support Specialist
3 weeks ago
London, Greater London, United Kingdom Talent Systems Full timeJob Title: Support SpecialistJob Summary:We are seeking a highly skilled and experienced Support Specialist to join our Talent Systems team. As a Support Specialist, you will be responsible for providing exceptional customer support to our clients, ensuring their technical issues are resolved promptly and efficiently.Key Responsibilities:Respond to customer...
-
Customer Support Specialist
4 weeks ago
London, Greater London, United Kingdom The Opportunity Hub UK Full timeWe are excited to announce the recruitment of a Customer Support Specialist to join our team at The Opportunity Hub UK. This role is a fantastic opportunity for a customer service superstar to shine in a dynamic and innovative company.Company Overview:Our client is a SaaS business that has seen double digit year on year growth and is poised for even more...
-
Customer Support Specialist
4 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:A leading HR-Technology platform, backed by venture capital, working with top organisations worldwide.A platform designed to identify and support career growth for under-represented individuals.The Opportunity:As a Customer Support Administrator, you will work closely with the client management team to ensure client queries, issues, and...
-
Customer Support Specialist
1 week ago
London, Greater London, United Kingdom Talentsure Full timeWe are seeking a dedicated Customer Support Specialist to join our dynamic team. As a Customer Support Specialist, you will provide top-notch customer support across various channels, including phone, email, and chat.Main Responsibilities:Resolve customer inquiries and complaints related to our product range.Ensure customers receive the highest level of...
-
Customer Support Specialist
4 weeks ago
London, Greater London, United Kingdom The Opportunity Hub UK Full timeWe are excited to announce the opportunity to join our team as a Customer Support Specialist at The Opportunity Hub UK. Our client is a dynamic and innovative SaaS business that has seen double digit year on year growth and is poised for even more success in the future.The Customer Support Specialist will be a vital member of the Client Services Division,...
-
Customer Support Specialist
4 weeks ago
London, Greater London, United Kingdom Swap Full timeJob DescriptionAt Swap, we're looking for a skilled Customer Support Specialist to join our team. As the point of contact for our clients, you'll provide exceptional support, ensuring customer satisfaction and effective communication.Responsibilities:Investigate customer queries and provide solutions and feedbackEvaluate and escalate queries to relevant...