Customer Support Specialist
4 weeks ago
We are excited to announce the recruitment of a Customer Support Specialist to join our team at The Opportunity Hub UK. This role is a fantastic opportunity for a customer service superstar to shine in a dynamic and innovative company.
Company Overview:
Our client is a SaaS business that has seen double digit year on year growth and is poised for even more success in the future. They are a company that is constantly pushing the boundaries of what is possible in the PropTech industry.
Job Overview:
The Customer Support Specialist will be a vital member of the Client Services Division, whose primary goal is to keep our customers satisfied and delighted. The role will initially be part of a remote team of 4 Customer Support Specialists and will involve managing tickets through FreshDesk and solving customer issues through our own in-house bespoke CMS systems.
Key Responsibilities:
- Handling inbound queries from clients
- Providing exceptional customer service to our clients
- Demonstrating exceptional attention to detail when communicating with clients
- Contributing knowledge and understanding of best practices for Customer Support
- Helping to improve company systems
- Documenting, tracking, and monitoring tickets/tasks
Requirements:
- A primary focus on quality
- Demonstrable experience of delivering with quality within a technical Customer Support Team
- Excellent interpersonal and communication skills
- Knowledge of CSS and HTML
- Excellent working knowledge of up-to-date desktop applications, especially FreshDesk
- Strong organizational skills and ability to multitask in a small business environment
- An aptitude for problem-solving and strong attention to detail
- The ability to work effectively and efficiently in a remote environment
Benefits:
- The opportunity to be a part of a dynamic and innovative company that is poised for even more success in the future
- The chance to take on a challenging new role and be involved in the development of the company
- The ability to work remotely
- A chance to work in a sector that is constantly pushing the boundaries of what is possible
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