Current jobs related to Customer Support Specialist - London, Greater London - Talent Systems

  • Customer Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:ABR Talent is a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with 'growth engine' roles such as Customer Success, Sales, Account Management and Support.The Opportunity:As a Customer Support Specialist, you will work closely with the wider client management team to ensure client queries, issues and difficulties...

  • Customer Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the Role:We are seeking a skilled Customer Support Specialist to join our growing team at ABR Talent. As a Customer Support Specialist, you will be responsible for managing inbound client user queries through a helpdesk solution, assessing and resolving queries, or working with escalation points to ensure resolution.Key Responsibilities:Manage client...

  • Customer Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:ABR Talent is a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with 'growth engine' roles such as Customer Success, Sales, Account Management and Support.The Opportunity:As a Customer Support Administrator, you will work closely with the wider client management team to ensure client queries, issues and...

  • Customer Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the Role:We are seeking a highly skilled Customer Support Administrator to join our growing customer-facing team. As a key member of our client management team, you will be responsible for ensuring client queries, issues, and difficulties are logged, investigated, and resolved promptly.Key Responsibilities:Handle end-user support queries and provide...

  • Customer Service Resource Coordinator

    1 month ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    1 month ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer service team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on target.Key Responsibilities:Manage the Field Service...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionThe Customer Service Resource Coordinator plays a crucial role in managing the Field Service Engineers' resource diary. This position requires excellent customer relations skills, commercial acumen, and the ability to develop and sustain relationships with key stakeholders.Key ResponsibilitiesManage the Field Service Engineers' resource diary...

  • Support and Guidance Specialist

    3 weeks ago

    London, Greater London, United Kingdom Evolve Housing + Support Full time

    About the RoleWe are seeking a dedicated and compassionate Support and Guidance Specialist to join our team at Evolve Housing + Support. As a Support and Guidance Specialist, you will play a vital role in supporting vulnerable young people in our care, helping them to develop the skills and confidence they need to live independently.Key...

  • Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom ClassRoom Support Full time £85 - £95

    Support SpecialistWe are seeking a dedicated Support Specialist to join our team at ClassRoom Support. The ideal candidate will have a genuine desire to support students with Autism, Physical Disabilities, and other forms of Special Educational Needs (SEN). This role requires working with pupils with communication difficulties, including non-verbal children,...

  • Customer Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom The Opportunity Hub UK Full time

    Customer Support SpecialistThe Opportunity Hub UK is seeking a skilled Customer Support Specialist to join their team. As a key member of the Client Services Division, you will be responsible for delivering exceptional customer service to clients. Your primary goal will be to ensure customer satisfaction and delight.Key Responsibilities: Handling inbound...

  • Customer Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Talent Systems Full time

    Job Title: Customer Support SpecialistJob Summary: We are seeking a highly skilled Customer Support Specialist to join our team at Talent Systems. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve technical issues in...

  • Customer Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Team Jobs - Commercial Full time

    Customer Support SpecialistAre you passionate about delivering exceptional customer experiences? Do you have a strong interest in client relations and a knack for problem-solving?We're seeking a skilled Customer Support Specialist to join our European-wide team. As a key member of our team, you'll provide support to clients via social media, live chat, and...

  • Customer Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Talent Systems Full time

    Job Title: Support SpecialistJob Summary:We are seeking a highly skilled and experienced Support Specialist to join our Talent Systems team. As a Support Specialist, you will be responsible for providing exceptional customer support to our clients, ensuring their technical issues are resolved promptly and efficiently.Key Responsibilities:Respond to customer...

  • Customer Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom The Opportunity Hub UK Full time

    We are excited to announce the recruitment of a Customer Support Specialist to join our team at The Opportunity Hub UK. This role is a fantastic opportunity for a customer service superstar to shine in a dynamic and innovative company.Company Overview:Our client is a SaaS business that has seen double digit year on year growth and is poised for even more...

  • Customer Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:A leading HR-Technology platform, backed by venture capital, working with top organisations worldwide.A platform designed to identify and support career growth for under-represented individuals.The Opportunity:As a Customer Support Administrator, you will work closely with the client management team to ensure client queries, issues, and...

  • Customer Support Specialist

    1 week ago

    London, Greater London, United Kingdom Talentsure Full time

    We are seeking a dedicated Customer Support Specialist to join our dynamic team. As a Customer Support Specialist, you will provide top-notch customer support across various channels, including phone, email, and chat.Main Responsibilities:Resolve customer inquiries and complaints related to our product range.Ensure customers receive the highest level of...

  • Customer Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom The Opportunity Hub UK Full time

    We are excited to announce the opportunity to join our team as a Customer Support Specialist at The Opportunity Hub UK. Our client is a dynamic and innovative SaaS business that has seen double digit year on year growth and is poised for even more success in the future.The Customer Support Specialist will be a vital member of the Client Services Division,...

  • Customer Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Swap Full time

    Job DescriptionAt Swap, we're looking for a skilled Customer Support Specialist to join our team. As the point of contact for our clients, you'll provide exceptional support, ensuring customer satisfaction and effective communication.Responsibilities:Investigate customer queries and provide solutions and feedbackEvaluate and escalate queries to relevant...

  • Customer Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Sharp Business Systems France Full time

    We are seeking a skilled Customer Support Specialist to join our team at Sharp Business Systems. As a Customer Support Specialist, you will be responsible for delivering exceptional service to our customers by installing, maintaining, and repairing a range of multi-function photocopier devices and software.The ideal candidate will have previous experience...

Customer Support Specialist

1 month ago

London, Greater London, United Kingdom Talent Systems Full time
Job Title: Support Specialist

Job Summary:

We are seeking a highly skilled and customer-focused Support Specialist to join our UK Talent Systems Support team. As a Support Specialist, you will be responsible for providing exceptional support to our customers, resolving technical issues, and ensuring a positive experience for our users.

Key Responsibilities:

  • Respond to customer inquiries in a timely and considerate manner via phone, email, or chat
  • Process customer payments and set up payment plans
  • Onboard new customers and provide personalized communication
  • Identify customer needs and provide solutions using our cloud applications, software, and workflows
  • Investigate and resolve technical issues, escalating to engineers as needed
  • Update internal databases with technical issue information and customer feedback
  • Share feature requests and workarounds with team members
  • Gather customer feedback and share with Product, Sales, and Marketing teams
  • Contribute to team KPIs, OKRs, and initiatives
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure technical issues are resolved

Requirements:

  • Familiarity with the entertainment industry and media (video, production, casting)
  • Experience with B2B support for media and entertainment platforms
  • Customer support experience with cloud technology applications
  • High-volume phone call and email handling experience
  • Experience with subscription software services and customer billing applications
  • Excellent communication and problem-solving skills
  • Ambition, eagerness, and willingness to learn and improve
  • Multi-tasking abilities and patience when handling tough cases

What We Offer:

As a Support Specialist at Talent Systems, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our customers. We offer a dynamic and supportive work environment, with opportunities for growth and professional development.