Customer Support Specialist

3 weeks ago


London, Greater London, United Kingdom Sharp Business Systems France Full time

We are seeking a skilled Customer Support Specialist to join our team at Sharp Business Systems. As a Customer Support Specialist, you will be responsible for delivering exceptional service to our customers by installing, maintaining, and repairing a range of multi-function photocopier devices and software.

The ideal candidate will have previous experience with the maintenance of MFDs/photocopiers and possess strong networking skills. A company vehicle is provided, and a full driving licence is required.

Key Responsibilities
  1. Deliver, install, and demonstrate machines to customers
  2. Maintain and repair multifunctional machines
  3. Occasionally work in one of our workshops
  4. Attend training courses and service meetings as requested
  5. Complete all service calls allocated
  6. Manage and protect stock and consumables in the company vehicle
  7. Promote company products and provide feedback to the sales department
Essential Skills
  1. Experience as a Field Service Photocopier Engineer, installing, maintaining, and repairing equipment
  2. Experience of networking is required
  3. Experience with Sharp equipment is highly desirable
  4. Experience with Papercut is advantageous
  5. Familiar with working to KPIs or SLAs
About Sharp UK

Sharp UK provides innovative print, software, managed solutions, and IT services. We work in partnership with our customers to deliver innovative applications within their chosen sector. Our IT services support organisations of all sizes in building and maintaining a reliable and resilient IT infrastructure.



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