Service Desk Support Specialist

4 weeks ago


Mansfield, Nottinghamshire, United Kingdom Searchability® Full time
About the Role

We are seeking a skilled Service Desk Engineer to join our team at Searchability®. As a Service Desk Engineer, you will be the central point of contact for all IT-related incidents and service requests.

Key Responsibilities
  • Provide first and second-line support to our client base, ensuring timely resolution of support requests and maintaining high levels of customer satisfaction.
  • Diagnose and resolve software and hardware issues, installing and configuring new IT equipment.
  • Participate in IT projects and contribute to the growth and development of our team.
Requirements
  • Proven experience in a similar IT support role.
  • Proficiency in diagnosing and resolving issues with Windows and Mac operating systems.
  • Ability to respond to IT requests within a 15-minute SLA window.
  • Experience with installing and configuring IT equipment both remotely and on-site.
  • Strong customer service and communication skills.
  • Familiarity with ticketing systems and documentation practices.
  • Ability to work collaboratively as part of a team and share knowledge with colleagues.
What We Offer
  • Competitive salary and comprehensive benefits package.
  • Hybrid work environment with opportunities for remote and on-site support.
  • Continuous professional development and training opportunities.
  • Supportive and collaborative team environment.
How to Apply

Please submit your application through this advert or email your CV to robert.elvey@searchability.com. We look forward to hearing from you.



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