Service Desk Support Specialist
4 weeks ago
We are seeking a skilled Service Desk Engineer to join our team at Searchability®. As a Service Desk Engineer, you will be the central point of contact for all IT-related incidents and service requests.
Key Responsibilities- Provide first and second-line support to our client base, ensuring timely resolution of support requests and maintaining high levels of customer satisfaction.
- Diagnose and resolve software and hardware issues, installing and configuring new IT equipment.
- Participate in IT projects and contribute to the growth and development of our team.
- Proven experience in a similar IT support role.
- Proficiency in diagnosing and resolving issues with Windows and Mac operating systems.
- Ability to respond to IT requests within a 15-minute SLA window.
- Experience with installing and configuring IT equipment both remotely and on-site.
- Strong customer service and communication skills.
- Familiarity with ticketing systems and documentation practices.
- Ability to work collaboratively as part of a team and share knowledge with colleagues.
- Competitive salary and comprehensive benefits package.
- Hybrid work environment with opportunities for remote and on-site support.
- Continuous professional development and training opportunities.
- Supportive and collaborative team environment.
Please submit your application through this advert or email your CV to robert.elvey@searchability.com. We look forward to hearing from you.
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Service Desk Support Specialist
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Mansfield, Nottinghamshire, United Kingdom ERT Full timeJob Title: Customer Service Help Desk SpecialistERT, Inc. is seeking a highly skilled and detail-oriented Customer Service Help Desk Specialist to provide exceptional customer service and technical support for NOAA satellite systems at the NOAA Satellite Operations Facility in Suitland, MD.Job Summary:The Customer Service Help Desk Specialist will work...
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Mansfield, Nottinghamshire, United Kingdom ERT Full timeJob Title: Customer Service Help Desk SpecialistERT, Inc. is seeking a highly skilled Customer Service Help Desk Specialist to provide exceptional customer support and monitoring services for NOAA satellite systems at the NOAA Satellite Operations Facility in Suitland, MD.Job Summary:This is an on-site position requiring 12 hour shifts (6 a.m. - 6 p.m. and 6...
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Mansfield, Nottinghamshire, United Kingdom Searchability Full timeJob OverviewWe are seeking a skilled Service Desk Engineer to join our team and provide exceptional customer service and technical support to our clients.Key Responsibilities:Provide first and second-line support to our client base, ensuring timely resolution of support requests and maintaining high levels of customer satisfaction.Diagnose and resolve...
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