Customer Service Help Desk Specialist
4 weeks ago
ERT, Inc. is seeking a Help Desk Specialist to provide customer service and monitoring support for NOAA satellite systems at the NOAA Satellite Operations Facility. This is an on-site position requiring 12 hour shifts on a rotating basis. The Help Desk Specialist will work with network teams and management to provide detailed reporting and updates on various aspects of the satellite systems.
Duties and Responsibilities
- Identify alarms and alerts and respond in accordance with Government directives and procedures
- Create tickets and provide daily logs for activities processed
- Track and report Satellite data anomalies via NOAA's ticketing system and assign to the proper team
- Answer phone calls and provide support to end users on a variety of issues
- View and provide action on emails received by the Help Desk queue
- Attend weekly meetings to provide feedback to Management
- Identify, research, and report on unresolved technical problems
- Document, track, and monitor problems to ensure a timely resolution
Requirements
- 1+ years' experience in a relevant professional position
- Must be detail-oriented, organized, and timely
- Ability to work well independently and within the team framework created by management to work with team members on assigned projects
- Basic use of Microsoft Suite (Word, Excel, PowerPoint), Google Suite products (Gmail, Google Meet), PDF
- Ability to multitask within different software platforms in a virtual environment
- CompTIA A+ certification preferred, but not required
- Ability to work a 12-hour alternating shift schedule to support 24/7 operations
Education and Benefits
- AA in computer science, related discipline, or equivalent
- All full time employees are eligible for the following benefits upon starting: Medical, Dental, Vision, 401(k), Paid Time Off, and 11 Paid Federal Government Holidays
Location
Work will be completed on-site at NSOF in Suitland, MD.
ERT is a VEVRAA Federal Contractor and Equal Opportunity/Affirmative Action employer - All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
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