Customer Service Liaison Specialist

6 days ago


Mansfield, Nottinghamshire, United Kingdom TheCoalAuthority Full time
About The Role

As a key member of the Customer Strategy and Services team, you will provide exceptional customer advice, information, and transactional services to various customers through multiple channels. Your primary focus will be on delivering a first-class customer experience, ensuring that our customers receive accurate and timely support for their needs.

Responsibilities:
  • Respond to customer enquiries in a professional and courteous manner
  • Provide clear and concise information on our services and products
  • Offer solutions to customer issues and concerns
  • Collaborate with internal teams to resolve complex customer queries
Requirements:

To succeed in this role, you will need:

  • A strong passion for delivering exceptional customer service
  • Excellent communication and interpersonal skills
  • The ability to work in a fast-paced environment with multiple priorities
  • A keen eye for detail and analytical skills
Benefits:

We offer a competitive salary range of £25,000 - £35,000 per annum, depending on experience, along with a comprehensive benefits package, including:

  • A cutting-edge pension scheme with an impressive employer contribution rate
  • Experience our values-based recognition scheme
  • Flexibility in working patterns, whether full-time, part-time, or compressed hours
  • Embrace flexible working arrangements tailored to your needs
  • A generous holiday allowance of 27.5 days annually, plus the flexibility to add 6 extra days
  • Benefit from a comprehensive parental leave policy with 26 weeks of full pay (subject to eligibility)
  • Get support to further your professional qualifications and payment for one annual professional subscription
  • Access a free, confidential Employee Assistance Programme to support your well-being
About Us

The Coal Authority is a leading provider of essential services in mining areas. We are committed to making a better future for people and the environment. Our work includes responding to coal mining hazards, keeping everyone and everything safe from mine water pollution, and harnessing the energy from mine water heat to play a key role towards helping the UK meet net-zero emissions by 2050.

We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted, and progressive in everything that we do. If you are passionate about delivering exceptional customer service and want to join a dynamic team that is shaping the future of sustainable energy, apply now



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