Customer Service Help Desk Specialist
3 days ago
Job Summary
ERT, Inc. is seeking a Help Desk Specialist to provide customer service and monitoring support for NOAA satellite systems at the NOAA Satellite Operations Facility in Suitland, MD. This is an on-site position requiring 12-hour shifts on a rotating basis.
Duties and Responsibilities
- Identify alarms and alerts and respond in accordance with Government directives and procedures.
- Provide detailed reporting and updates on various aspects of the satellite systems.
- Work with network teams and management to track and report satellite data anomalies.
- Answer phone calls and provide support to end users on various issues.
- View and provide action on emails received by the Help Desk queue.
- Attend weekly meetings to provide feedback to Management.
- Identify, research, and report on unresolved technical problems.
- Document, track, and monitor problems to ensure timely resolution.
Requirements
- 1+ years' experience in a relevant professional position.
- Detail-oriented, organized, and timely.
- Ability to work well independently and within the team framework created by management.
- Basic use of Microsoft Suite and Google Suite products.
- Ability to multitask within different software platforms in a virtual environment.
- CompTIA A+ certification preferred.
- Ability to work a 12-hour alternating shift schedule.
Education and Benefits
AA in Computer Science or related discipline. Full-time employees are eligible for Medical, Dental, Vision, 401(k), Paid Time Off, and 11 Paid Federal Government Holidays.
Location
On-site work at NSOF in Suitland, MD.
Equal Opportunity Employer
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