Customer Service Help Desk Specialist

3 days ago


Mansfield, Nottinghamshire, United Kingdom ERT Full time

Job Summary

ERT, Inc. is seeking a Help Desk Specialist to provide customer service and monitoring support for NOAA satellite systems at the NOAA Satellite Operations Facility in Suitland, MD. This is an on-site position requiring 12-hour shifts on a rotating basis.

Duties and Responsibilities

  • Identify alarms and alerts and respond in accordance with Government directives and procedures.
  • Provide detailed reporting and updates on various aspects of the satellite systems.
  • Work with network teams and management to track and report satellite data anomalies.
  • Answer phone calls and provide support to end users on various issues.
  • View and provide action on emails received by the Help Desk queue.
  • Attend weekly meetings to provide feedback to Management.
  • Identify, research, and report on unresolved technical problems.
  • Document, track, and monitor problems to ensure timely resolution.

Requirements

  • 1+ years' experience in a relevant professional position.
  • Detail-oriented, organized, and timely.
  • Ability to work well independently and within the team framework created by management.
  • Basic use of Microsoft Suite and Google Suite products.
  • Ability to multitask within different software platforms in a virtual environment.
  • CompTIA A+ certification preferred.
  • Ability to work a 12-hour alternating shift schedule.

Education and Benefits

AA in Computer Science or related discipline. Full-time employees are eligible for Medical, Dental, Vision, 401(k), Paid Time Off, and 11 Paid Federal Government Holidays.

Location

On-site work at NSOF in Suitland, MD.

Equal Opportunity Employer



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