Customer Service Help Desk Specialist

3 weeks ago

Mansfield, Nottinghamshire, United Kingdom ERT Full time
Job Title: Customer Service Help Desk Specialist

ERT, Inc. is seeking a highly skilled Customer Service Help Desk Specialist to provide exceptional customer support and monitoring services for NOAA satellite systems at the NOAA Satellite Operations Facility in Suitland, MD.

Job Summary:

This is an on-site position requiring 12 hour shifts (6 a.m. - 6 p.m. and 6 p.m. to 6 a.m.) on a rotating basis. The successful candidate will work with network teams and management to provide detailed reporting and updates on various aspects of the satellite systems.

Key Responsibilities:
  • Identify alarms and alerts and respond in accordance with Government directives and procedures
  • Create tickets and provide daily logs for activities processed
  • Track & report Satellite data anomalies via NOAA's ticketing system and assign to the proper team
  • Answer phone calls and provide support to end users on a variety of issues
  • View and provide action on emails received by the Help Desk queue
  • Attend weekly meetings to provide feedback to Management
  • Identify, research, and report on unresolved technical problems
  • Document, track, and monitor problems to ensure a timely resolution
Requirements:
  • 1+ years' experience in a relevant professional position
  • Must be detail-oriented, organized, and timely
  • Ability to work well independently and within the team framework created by management to work with team members on assigned projects
  • Basic use of Microsoft Suite (Word, Excel, PowerPoint), Google Suite products (Gmail, Google Meet), PDF
  • Ability to multitask within different software platforms in a virtual environment
  • CompTIA A+ certification preferred, but not required
  • Ability to work a 12-hour alternating shift schedule to support 24/7 operations
Education:

AA in computer science, related discipline, or equivalent

Benefits:

All full time employees are eligible for the following benefits upon starting: Medical, Dental, Vision, 401(k), Paid Time Off, and 11 Paid Federal Government Holidays.

Location:

Work will be completed on-site at NSOF in Suitland, MD.

ERT is a VEVRAA Federal Contractor and Equal Opportunity/Affirmative Action employer - All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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