Operations Help Desk Specialist

3 weeks ago

Mansfield, Nottinghamshire, United Kingdom ERT Full time
Job Title: Operations Help Desk Specialist

ERT is seeking a highly skilled Operations Help Desk Specialist to support the Search and Rescue monitoring activities for the United States Mission Control Center (USMCC) Search and Rescue Satellite-Aided Tracking (SARSAT) system.

Key Responsibilities:
  • Monitor the USMCC SARSAT system and respond to requests from Rescue Coordination Centers (RCCs), SAR Point of Contacts (SPOCs), and other Mission Control Centers
  • Analyze USMCC system alarms and take the appropriate corrective actions
  • Process daily satellite orbital data to ensure the Local User Terminals (LUTs) produce accurate Doppler positions for search and rescue efforts
  • Communicate with the appropriate RCC to capture and record accurate feedback on beacon activation outcomes and enter the data into the Incident History Database (IHDB)
  • Send messages to SARSAT partners concerning the quality of incoming data and regularly test communication links
  • Perform administrative tasks, including answering the telephone, recording all shift activity, and supporting the Beacon Registration Database (RGDB) staff by verifying the accuracy of beacon registration information on a daily basis
Requirements:
  • A minimum of 4 years' relevant experience, such as customer service, IT help desk, etc.
  • Excellent verbal and written communication skills to work effectively with international communities
  • Typing speed 35-45 wpm or greater
  • Proven experience using software tools, such as Word, Excel, and PowerPoint
  • Dependable, detail-oriented, and willing to work a rotating 12-hour shift schedule
  • An understanding of mathematics, latitude and longitude, and time zones
Education:

HS Diploma; Associates degree or BS degree preferred and may be substituted for years of experience. Training on the SARSAT system will be provided.

ERT is a VEVRAA Federal Contractor and Equal Opportunity/Affirmative Action employer - All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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