Operations Support Specialist

4 weeks ago

Mansfield, Nottinghamshire, United Kingdom ERT Full time
Job Title: Operations Help Desk Specialist

About the Role:

ERT is seeking a highly skilled Operations Help Desk Specialist to support the Search and Rescue (SAR) monitoring activities for the United States Mission Control Center (USMCC) Search and Rescue Satellite-Aided Tracking (SARSAT) system.

Key Responsibilities:

  • Monitor the USMCC SARSAT system and respond to requests from Rescue Coordination Centers (RCCs), SAR Point of Contacts (SPOCs), and other Mission Control Centers
  • Analyze USMCC system alarms and take the appropriate corrective actions
  • Process daily satellite orbital data to ensure the Local User Terminals (LUTs) produce accurate Doppler positions for search and rescue efforts
  • Communicate with the appropriate RCC to capture and record accurate feedback on beacon activation outcomes and enter the data into the Incident History Database (IHDB)
  • Send messages to SARSAT partners concerning the quality of incoming data and regularly test communication links
  • Perform administrative tasks, including answering the telephone, recording all shift activity, building the draft of the morning brief document, and supporting the Beacon Registration Database (RGDB) staff by verifying the accuracy of beacon registration information on a daily basis

Requirements:

  • A minimum of 4 years' relevant experience, such as customer service, IT help desk, etc.
  • Excellent verbal and written communication skills to work effectively with international communities
  • Typing speed of 35-45 wpm or greater
  • Proven experience using software tools, such as Word, Excel, and PowerPoint
  • Dependability, detail orientation, and willingness to work a rotating 12-hour shift schedule for the controller duties and 8-hour shift during normal hours for the customer service representative duties
  • An understanding of mathematics, latitude and longitude, and time zones (e.g., UTC/GMT)

Education:

HS Diploma; Associates degree or BS degree preferred and may be substituted for years of experience. Training on the SARSAT system will be provided.

ERT is an Equal Opportunity/Affirmative Action employer:

All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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