Operations Support Specialist
4 weeks ago
Job Summary
ERT is seeking a skilled Operations Support Specialist to join our team. As a critical member of our Search and Rescue operations, you will play a key role in supporting the USMCC SARSAT system.
Key Responsibilities
- Monitor the USMCC SARSAT system and respond to requests from Rescue Coordination Centers (RCCs), SAR Point of Contacts (SPOCs), and other Mission Control Centers
- Analyze USMCC system alarms and take the appropriate corrective actions
- Process daily satellite orbital data to ensure the LUTs produce accurate Doppler positions for search and rescue efforts
- Communicate with the appropriate RCC to capture and record accurate feedback on beacon activation outcomes and enter the data into the Incident History Database (IHDB)
- Send messages to SARSAT partners concerning the quality of incoming data and regularly test communication links
- Administrative tasks include answering the telephone, recording all shift activity (e.g., system messages, phone calls, satellite status changes) in the controller log, building the draft of the morning brief document, and supporting the Beacon Registration Database (RGDB) staff by verifying the accuracy of beacon registration information on a daily basis
Requirements
- A minimum of 4 years' relevant experience such as customer service, IT help desk, etc. Candidates with prior military experience serving as an operations or command center duty officer highly desired
- Must have excellent verbal and written communication skills to work effectively with international communities and to write concise, accurate controller duty logs and communicate verbally and in writing by emails with beacon owners
- Typing speed 35-45 wpm or greater (to be confirmed by a typing test)
- Must have proven experience using software tools such as Word, Excel, and PowerPoint
- Must be dependable, detail oriented and willing to work a rotating 12-hour shift schedule for the controller duties and 8 hour shift during normal hours for the customer service representative duties
- An understanding of mathematics, latitude and longitude, and time zones (e.g., UTC/GMT) is required
Education
HS Diploma; Associates degree or BS degree preferred and may be substituted for years of experience. Training on the SARSAT system will be provided.
ERT is a VEVRAA Federal Contractor and Equal Opportunity/Affirmative Action employer - All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
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