IT Support Specialist

4 weeks ago


Mansfield, Nottinghamshire, United Kingdom PKF-Francis Clark Chartered accountants & business advisers Full time

About the Role

We are seeking a skilled IT Support Specialist to join our team at PKF-Francis Clark Chartered accountants & business advisers. As an IT Support Specialist, you will be responsible for providing front-line IT desktop support, user training, data analysis, and hardware management.

Key Responsibilities

  • Providing technical support to users via phone, email, or in-person
  • Delivering user training for new starters
  • Assisting with user administration, including setting up new users in Active Directory and Exchange
  • Helping with the building and maintaining of end-user hardware
  • Carrying out general departmental administration, including usage and manipulation of spreadsheets and asset databases
  • Supporting IT projects and roll-outs

Requirements

  • Good people skills, confidence, and a willingness to help
  • Excellent communication skills, including a good phone manner and clear writing style
  • Organisation and accuracy when dealing with data and software
  • A broad-based knowledge and interest across all aspects of IT, including Windows 10 Operating System and Microsoft Office 365 products
  • Good troubleshooting skills
  • Awareness and appreciation of the importance of security and confidentiality within a professional services environment

About You

To be successful in this role, you will have a strong technical background, excellent communication skills, and a willingness to learn and adapt to new technologies.

What We Offer

We offer a competitive salary, excellent benefits, and opportunities for career development and progression.



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