IT Support Specialist

3 weeks ago


Mansfield, Nottinghamshire, United Kingdom PKF-Francis Clark Chartered accountants & business advisers Full time

About the Role

We are seeking a skilled IT Support Specialist to join our team at PKF-Francis Clark Chartered accountants & business advisers. As an IT Support Specialist, you will provide front-line IT desktop support to our 800+ users across our 9 offices.

Key Responsibilities

  • Provide technical support to users via phone, email, or in-person
  • Support and deliver user training for new starters
  • Help with user administration, including setting up new users in Active Directory and Exchange
  • Assist with the building and maintaining of end-user hardware
  • Carry out general departmental administration, including usage and manipulation of spreadsheets and asset databases
  • Support IT projects and roll-outs

Requirements

  • Good people skills, confidence, and a willingness to help
  • Excellent communication skills, including a good phone manner and clear writing style
  • Organized and accurate when dealing with data and software
  • Broad-based knowledge and interest across all aspects of IT, including Windows 10 Operating System and Microsoft Office 365 products
  • Good troubleshooting skills
  • Awareness and appreciation of security and confidentiality within a professional services environment

Desirable Skills

  • Citrix
  • Business and Accounting applications
  • MS Teams
  • Document Management Systems
  • iOS / mobile phone support

About You

To be successful in this role, you will have a strong passion for IT and a desire to learn and grow with our team. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply.



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