IT Support Specialist
3 weeks ago
About the Role
We are seeking a skilled IT Support Specialist to join our team at PKF-Francis Clark Chartered accountants & business advisers. As an IT Support Specialist, you will provide front-line IT desktop support to our 800+ users across our 9 offices.
Key Responsibilities
- Provide technical support to users via phone, email, or in-person
- Support and deliver user training for new starters
- Help with user administration, including setting up new users in Active Directory and Exchange
- Assist with the building and maintaining of end-user hardware
- Carry out general departmental administration, including usage and manipulation of spreadsheets and asset databases
- Support IT projects and roll-outs
Requirements
- Good people skills, confidence, and a willingness to help
- Excellent communication skills, including a good phone manner and clear writing style
- Organized and accurate when dealing with data and software
- Broad-based knowledge and interest across all aspects of IT, including Windows 10 Operating System and Microsoft Office 365 products
- Good troubleshooting skills
- Awareness and appreciation of security and confidentiality within a professional services environment
Desirable Skills
- Citrix
- Business and Accounting applications
- MS Teams
- Document Management Systems
- iOS / mobile phone support
About You
To be successful in this role, you will have a strong passion for IT and a desire to learn and grow with our team. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply.
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