IT Support Specialist
17 hours ago
About the Role
We are seeking a skilled IT Support Specialist to join our team at PKF-Francis Clark Chartered accountants & business advisers. As an IT Support Specialist, you will be responsible for providing front-line IT desktop support, user training, data analysis, and hardware management.
Key Responsibilities
- Providing technical support to users via phone, email, or in-person
- Delivering user training for new starters
- Assisting with user administration, including setting up new users in Active Directory and Exchange
- Helping with the building and maintaining of end-user hardware
- Carrying out general departmental administration, including usage and manipulation of spreadsheets and asset databases
- Supporting IT projects and roll-outs
Requirements
- Good people skills, confidence, and a willingness to help
- Excellent communication skills, including a good phone manner and clear writing style
- Organisation and accuracy when dealing with data and software
- A broad-based knowledge and interest across all aspects of IT, including Windows 10 Operating System and Microsoft Office 365 products
- Good troubleshooting skills
- Awareness and appreciation of the importance of security and confidentiality within a professional services environment
About You
To be successful in this role, you will have a strong technical background, excellent communication skills, and a willingness to learn and adapt to new technologies.
What We Offer
We offer a competitive salary, excellent benefits, and opportunities for career growth and development.
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