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Operations Support Specialist
2 months ago
About the Role:
ERT is seeking a highly skilled Operations Help Desk Specialist to support our Search and Rescue monitoring activities for the United States Mission Control Center (USMCC) Search and Rescue Satellite-Aided Tracking (SARSAT) system.
This is a dual-duty position that combines the responsibilities of a Help Desk Specialist and a Duty Controller. As a Help Desk Specialist, you will provide critical support to our customers, resolving issues and answering questions related to the SARSAT system. As a Duty Controller, you will play a key role in ensuring the performance of the SARSAT system, Local User Terminals (LUTs), and all supporting communications.
Key Responsibilities:- Monitor the USMCC SARSAT system and respond to requests from Rescue Coordination Centers (RCCs), SAR Point of Contacts (SPOCs), and other Mission Control Centers
- Analyze USMCC system alarms and take the appropriate corrective actions
- Process daily satellite orbital data to ensure the LUTs produce accurate Doppler positions for search and rescue efforts
- Communicate with the appropriate RCC to capture and record accurate feedback on beacon activation outcomes and enter the data into the Incident History Database (IHDB)
- Send messages to SARSAT partners concerning the quality of incoming data and regularly test communication links
- Administrative tasks include answering the telephone, recording all shift activity in the controller log, building the draft of the morning brief document, and supporting the Beacon Registration Database (RGDB) staff by verifying the accuracy of beacon registration information on a daily basis
- A minimum of 4 years' relevant experience such as customer service, IT help desk, etc. Candidates with prior military experience serving as an operations or command center duty officer highly desired
- Must have excellent verbal and written communication skills to work effectively with international communities and to write concise, accurate controller duty logs and communicate verbally and in writing by emails with beacon owners
- Typing speed 35-45 wpm or greater (to be confirmed by a typing test)
- Must have proven experience using software tools such as Word, Excel, and PowerPoint
- Must be dependable, detail oriented and willing to work a rotating 12-hour shift schedule for the controller duties and 8 hour shift during normal hours for the customer service representative duties
- An understanding of mathematics, latitude and longitude, and time zones (e.g., UTC/GMT) is required
HS Diploma; Associates degree or BS degree preferred and may be substituted for years of experience. Training on the SARSAT system will be provided.
ERT is a VEVRAA Federal Contractor and Equal Opportunity/Affirmative Action employer - All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
