Service Desk Support Specialist
1 week ago
Service Desk Engineer Role
Our client is a leading IT service provider seeking a skilled Service Desk Engineer to join their team. As a Service Desk Engineer, you will be the central point of contact for all IT-related incidents and service requests.
Key Responsibilities:
- Provide first and second-line support to our client base
- Diagnose and resolve software and hardware issues
- Install and configure new IT equipment
- Participate in IT projects
Requirements:
- Proven experience in a similar IT support role
- Proficiency in diagnosing and resolving issues with Windows and Mac operating systems
- Ability to respond to IT requests within a 15-minute SLA window
- Experience with installing and configuring IT equipment both remotely and on-site
About the Client:
Our client is committed to ensuring exceptional customer service and seamless IT operations for their clients. They offer a competitive salary and comprehensive benefits package, as well as opportunities for continuous professional development and training.
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