Service Desk Support Specialist

1 week ago


Mansfield, Nottinghamshire, United Kingdom Searchability Full time

Service Desk Engineer Role

Our client is a leading IT service provider seeking a skilled Service Desk Engineer to join their team. As a Service Desk Engineer, you will be the central point of contact for all IT-related incidents and service requests.

Key Responsibilities:

  • Provide first and second-line support to our client base
  • Diagnose and resolve software and hardware issues
  • Install and configure new IT equipment
  • Participate in IT projects

Requirements:

  • Proven experience in a similar IT support role
  • Proficiency in diagnosing and resolving issues with Windows and Mac operating systems
  • Ability to respond to IT requests within a 15-minute SLA window
  • Experience with installing and configuring IT equipment both remotely and on-site

About the Client:

Our client is committed to ensuring exceptional customer service and seamless IT operations for their clients. They offer a competitive salary and comprehensive benefits package, as well as opportunities for continuous professional development and training.



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