IT Service Desk Engineer
4 weeks ago
We are seeking a motivated and customer-focused individual to join our team as an Apprentice IT Service Desk Engineer. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, resolving issues efficiently, and ensuring a high level of customer satisfaction.
Key Responsibilities:- Provide first-line technical support to customers via phone, email, and other communication channels.
- Troubleshoot and resolve technical issues using our internal knowledge base and working closely with other team members.
- Record all works in our ticketing system and adhere to our quality ethos and documented processes.
- Deal with quarantined emails and anti-virus alerts from our customers.
- Provide remote end-user training where required.
- Communicate clearly and professionally with customers at all levels of technical knowledge and authority.
- Confident communication skills, with the ability to work with customers at all levels.
- Basic knowledge of Windows operating system and Microsoft Office 365.
- Some knowledge of troubleshooting desktop and server issues is desirable but not essential.
- Ability to work effectively in a team environment and manage workload efficiently.
We offer a competitive salary, excellent training and development opportunities, and a supportive team environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional technical support, we would love to hear from you.
Please note that our client is an inclusive employer and welcomes applications from anyone who feels they may be suitable. If you prefer to apply via a more suitable method for your needs, please contact us directly at Blue Bull Recruitment or submit a note with your desired method as your application.
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