Customer Service Solutions Specialist

3 days ago


Mansfield, Nottinghamshire, United Kingdom WALLACE HIND SELECTION LIMITED Full time

We are seeking an experienced Customer Service Solutions Specialist to join our team at Wallace Hind Selection Limited. This role is a key part of our customer service operations, and you will be responsible for resolving customer complaints in a timely and effective manner.

Key Responsibilities:

  • Action and resolve service complaints for customers efficiently
  • Respond promptly to verbal and written sales and delivery queries from customers
  • Process customer orders and service requests accurately
  • Collaborate with 3rd party repair companies to resolve issues
  • Manage stock levels of service parts and dispatch as required
  • Update spreadsheets and databases to maintain accurate records
  • Provide feedback to senior management on customer complaint trends and patterns
  • Support the recharge of service costs to suppliers

Requirements:

  • Proficient in Microsoft Excel, Access, and Google Sheets
  • Able to work independently and as part of a small team
  • Willingness to take initiative and manage multiple tasks simultaneously
  • Desire to continuously improve processes and contribute to team growth
  • Excellent communication skills to effectively de-escalate customer complaints

About Us:

We are a UK-based design house, importer, and wholesaler of furniture to some of the most respected retail brands. With over 20 years of experience, we supply furniture to both large retailers and independent stores.



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