IT Service Desk Engineer Apprentice

4 weeks ago


Mansfield, Nottinghamshire, United Kingdom Blue Bull Recruitment Ltd Full time

Our client, a small friendly team based near Nottingham, is seeking an apprentice IT service desk engineer to join their office-based team. This role offers a competitive salary, with a basic of £24,000, and excellent future progression opportunities.

As the first point of contact for all telephone calls, emails, and general enquiries to the managed service desk, you will be responsible for troubleshooting and resolving issues using tools such as the Internal Knowledge Base and working alongside experienced team members.

You will carry out your work in a professional manner, using technical knowledge gained from your apprenticeship or internal training and experience. This will include answering support telephone calls and emails directly from the customer, working to a target of the first-time fix rate, and recording all works within TSP ticketing systems.

Additionally, you will provide remote end-user training where required and achieve operational and quality standards. As you progress in the role and through your training, you will have the opportunity to provide input to projects and service improvements.

Our client is committed to making reasonable adjustments or accommodations to any candidate and is a proud Disability Confident Committed employer.

Please note that regular attendance at the office in NG18 Nottingham is required.

  • Base knowledge of Windows operating system
  • Some knowledge of troubleshooting desktop and server issues (desirable, not essential)
  • Base knowledge of Microsoft Office 365


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