Help Desk Specialist

1 week ago


Mansfield, Nottinghamshire, United Kingdom Searchability® Full time £26,000

ROLE OVERVIEW

Searchability® is seeking a skilled Help Desk Specialist to join their growing team. As a central point of contact for all IT-related incidents and service requests, you will provide timely and effective support to our client base, ensuring high levels of customer satisfaction.

KEY RESPONSIBILITIES

  • Diagnostics and Resolution: Diagnose and resolve software and hardware issues in a timely and efficient manner.
  • First and Second-Line Support: Provide first and second-line support to our client base, ensuring prompt resolution of support requests.
  • Continuous Improvement: Participate in IT projects and contribute to the development of new processes and procedures.

REQUIREMENTS

  • Relevant Experience: Proven experience in a similar IT support role, with a focus on Windows and Mac operating systems.
  • Technical Skills: Proficiency in diagnosing and resolving issues with Windows and Mac operating systems, as well as experience with installing and configuring IT equipment.
  • Soft Skills: Strong customer service and communication skills, with the ability to work collaboratively as part of a team.

HOW TO APPLY

Interested candidates should submit their CV to Searchability® for consideration.

KEY SKILLS: Windows, Mac, IT Support, Customer Service, Technical Skills



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