Customer Experience Metrics Expert

About Hastings DirectHastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture.We provide insurance for over three million customers, but we know there's even bigger...

**Drive Business Growth with Data-Driven Insights**We're seeking a talented Senior Analyst to join our Customer Insights team at Hastings Direct. As a digital insurance leader, we're focused on harnessing the power of data to drive business decisions and growth.Job Summary:This role involves analyzing large datasets to identify trends, opportunities, and...

Are you a customer-focused professional looking for a new challenge? Do you have experience in sales, logistics, or a related field? We are seeking a Customer Experience and Logistics Coordinator to join our dynamic team at Tapi Carpets & Floors.About the RoleIn this exciting role, you will be responsible for delivering exceptional customer experiences,...

About the RoleThis is an exciting opportunity for a Customer Care Colleague to join our dynamic team at Tesco Partners. As a key member of our store support team, you will be responsible for providing top-notch customer service and contributing to a positive shopping environment.

Job Title: Pharmacy Dispensing ExpertAs a Pharmacy Dispensing Expert at Tesco Partners, you will be an integral part of our retail store team. This role is perfect for individuals who want to work in a dynamic environment and provide excellent customer service.We are committed to serving our customers, communities, and planet better every day. As a Pharmacy...

Job OverviewHastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture.About the RoleWe're looking for a skilled Customer Conduct Lead to join our team in Leicester or...

At Hastings Direct, we're expanding our unsecured lending business and looking for talented individuals to join our team. As a Digital Lending Expert, you'll play a crucial role in helping customers access guaranteed eligibility and real rates through price comparison websites (PCWs).We're offering an attractive salary of approximately £**25,000 -...

Key ResponsibilitiesAs a Conduct and Outcome Expert at Hastings Direct, you will be responsible for ensuring the company's compliance with regulatory requirements, particularly in relation to Consumer Duty regulations and vulnerability guidance. This will involve:Conducting regular gap analysis and audits to identify areas of non-compliance.Developing and...

About the JobWe are seeking an experienced Business Validation Expert to join our team. As a key member of our risk management department, you will play a crucial role in protecting our business against policy fraud.Your primary responsibility will be to validate customer policies, ensuring that they meet the required standards and guidelines. This involves...

The estimated salary for this role is £25,000 - £35,000 per annum, depending on experience and location.Job DescriptionKey Responsibilities:Prepare and serve Subway sandwichesMaintain food storage and preparation areas according to Health & Safety and Audit standardsTill OperatorMonitor stock levelsCheck in deliveriesComplete daily and weekly cleaning...

We are seeking a highly experienced Complex Claims Expert to join our Claims team at Hastings Direct. As a key member of our Claims department, you will be responsible for investigating and resolving complex claims, ensuring excellent customer service and driving business outcomes.Job Description:Investigate and resolve complex claims, applying expertise in...

Are you a detail-oriented individual with a passion for insurance? Do you have excellent communication skills and a keen eye for detail? If so, we may have the perfect role for you!We're seeking an experienced Policy Review and Validation Expert to join our team at Hastings Direct. In this role, you'll be responsible for reviewing and validating customer...

Job Summary">Hastings Direct Careers is seeking a skilled Policy Review Advisor to validate customer policies and prevent potential policy fraud. As a Policy Review Advisor, you will work closely with our team to identify and address policy misrepresentation, ensuring customers are retained at the right price and high-risk policies are removed from...

We are seeking an experienced Insurance Pricing Expert to join our team at Hastings Direct. In this role, you will be responsible for developing and implementing pricing strategies that balance risk and reward across our product portfolio.The ideal candidate will have a strong background in actuarial science or a related field, with experience in insurance...

Job Title: Claims Resolution Specialist - Property and Home Claims ExpertAbout the Role:We are seeking a skilled Claims Resolution Specialist to join our team at Hastings Direct. The successful candidate will be responsible for resolving household claims in a professional and efficient manner.Key Responsibilities:- Resolve household claims in a timely and...

Job SummaryThis role is responsible for leading the working group of representatives across the business, ensuring that all change plans to support customers in vulnerable circumstances are aligned, risks and dependencies are managed, and learnings are shared.You will create a network of vulnerable customer champions across the business to ensure that...

Role OverviewWe are seeking a skilled Claims Resolution Expert to join our team. This role is responsible for the management of home claims handling within their handling authority limit.Key ResponsibilitiesManage a portfolio of claims with varying complexity, achieving optimum outcomes in line with Hastings 4Cs principles.Serve as a technical referral point...

Hastings Direct is seeking an experienced Customer Protection Advisor to join our team. As a Customer Protection Advisor, you will play a critical role in protecting our customers from potential policy fraud by validating their policies and ensuring they have the right level of cover.You will be responsible for identifying and mitigating risks associated...

Job DescriptionThe Business Analytics Expert role at Hastings Direct involves responsibility for setting and maintaining process for data quality and integrity through various testing, monitoring, and validation techniques.As a key member of our data engineering team, you will work with big data on our data and analytical platforms, developing complex SQL...

Job DescriptionWe are looking for a skilled Technical Accounting Expert to join our team at Hastings Direct. This role involves preparation of financial statements, technical accounting advice, and support for our digital transformation.ResponsibilitiesPrepare financial statements for the Group's UK subsidiaries.Ensure accurate accounting for securitisation...