Customer Experience and Logistics Coordinator

1 day ago


Bexhill, East Sussex, United Kingdom Tapi Carpets & Floors Full time

Are you a customer-focused professional looking for a new challenge? Do you have experience in sales, logistics, or a related field? We are seeking a Customer Experience and Logistics Coordinator to join our dynamic team at Tapi Carpets & Floors.

About the Role

In this exciting role, you will be responsible for delivering exceptional customer experiences, ensuring seamless logistics operations, and contributing to the growth and success of our business. Your key responsibilities will include:

  • Coordinating and executing all aspects of customer service, including product delivery and installation
  • Managing warehouse operations, including receiving and storing stock
  • Liaising with suppliers, manufacturers, and other stakeholders to ensure smooth delivery and installation of products
  • Developing and implementing strategies to improve customer satisfaction and loyalty
  • Maintaining accurate records and reports, as required
Requirements

To succeed in this role, you will need:

  • Proven experience in customer-facing roles, preferably within the flooring industry
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Basic math skills and accuracy when handling money
  • Flexibility to work varying shifts, including weekends and bank holidays
What We Offer

As a Customer Experience and Logistics Coordinator at Tapi Carpets & Floors, you can expect a competitive salary, comprehensive training, and opportunities for career progression. Our estimated annual salary for this role is £26,000 - £32,000, depending on experience and qualifications.



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