Customer Policy Assurance Expert
1 day ago
Job Summary
">Hastings Direct Careers is seeking a skilled Policy Review Advisor to validate customer policies and prevent potential policy fraud. As a Policy Review Advisor, you will work closely with our team to identify and address policy misrepresentation, ensuring customers are retained at the right price and high-risk policies are removed from cover.
">Responsibilities
">- ">
- Validate a portfolio of policies within agreed timeframes, identifying indicators of application fraud varying in complexity.">
- Evaluate and treat deliberate and unintentional policy misrepresentation using data-driven approaches, effective conversation management, and cutting-edge application fraud tools.">
- Ensure customers are retained at the right price and high-risk policies are removed from cover.">
- Maintain accurate records and provide timely updates on policy validation status.">
Requirements
">To succeed in this role, you should have:
">- ">
- Excellent analytical and problem-solving skills to identify and address policy misrepresentation.">
- Effective communication skills to manage conversations with customers and stakeholders.">
- A strong attention to detail to ensure accuracy in policy validation.">
- The ability to work independently and as part of a team to achieve goals.">
Benefits
">Hastings Direct Careers offers a competitive salary of £23,500, excellent long-term progression opportunities, and a hybrid working arrangement that balances office and remote work. We also provide comprehensive training programs, including an 8-week office-based training period, to ensure our employees have the necessary skills and knowledge to excel in their roles.
"]},-
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