Customer Protection Advisor
2 days ago
Hastings Direct is seeking an experienced Customer Protection Advisor to join our team. As a Customer Protection Advisor, you will play a critical role in protecting our customers from potential policy fraud by validating their policies and ensuring they have the right level of cover.
You will be responsible for identifying and mitigating risks associated with policy misrepresentation, using data-driven approaches and expert tools to analyze customer policies and identify potential issues.
This is a challenging and rewarding role that requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.
We offer a competitive salary of £23,500, plus benefits such as 8 weeks' training and the opportunity to progress within the company.
Key responsibilities include:
- Validating customer policies to ensure they meet the correct level of cover
- Identifying and mitigating risks associated with policy misrepresentation
- Using data-driven approaches and expert tools to analyze customer policies
- Providing excellent customer service and resolving any complaints or concerns in a timely manner
To be successful in this role, you'll need to have:
- A basic understanding of motor insurance and its complexities
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and problem-solving skills
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Insurance Renewal Advisor
3 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob OverviewThis Insurance Renewal Advisor role is an excellent opportunity for individuals with strong customer service skills to develop a career in the world of insurance. In this position, you will actively listen to customer queries, work with them to fact-find and understand any changes to their policy details and circumstances, and then utilize your...
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Premises Protection Manager
5 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeWe are seeking a Premises Protection Manager to provide expert security services to our business.About Us:Hastings Direct is a leading insurance provider dedicated to delivering excellent customer service. We are committed to creating a safe and secure work environment for our colleagues.Job Description:This role involves maintaining a working knowledge of...
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Policy Review and Risk Prevention Specialist
3 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob OverviewWe are seeking a skilled Policy Review Advisor to join our team at Hastings Direct. This is an exciting opportunity for someone to work in a dynamic environment, protecting the business against potential policy fraud.Key ResponsibilitiesValidate claims and identify suspicious activity to prevent policy fraudWork closely with colleagues to achieve...
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Security Officer
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Policy Renewal Advisor
2 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeHastings Direct is seeking a Customer Service Representative to join our busy team within a customer-focused environment. The successful candidate will support our customers who are coming to the end of their current policy and want to discuss their renewal with us.A key aspect of this role will be to actively listen to customer queries and work with them to...
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Commercial Strategy Director
5 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeWe're a pioneering digital insurance provider aiming to become the UK's leading insurer by leveraging cutting-edge data and technology.We offer comprehensive insurance solutions to over three million customers, fostering a culture of innovation and excellence.Job ResponsibilitiesDirect a team of senior finance professionals in establishing a Centre of...
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Insurance Sector Leader
5 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeWe're a leading digital insurance provider with ambitious plans to become the best and biggest in the UK market.We provide insurance for over three million customers, leveraging our robust data and tech capabilities to deliver exceptional services.ResponsibilitiesLead a team of senior Finance colleagues in creating a centre of excellence for commercial...
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Insurance Career Development Specialist
2 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAs a Policy Renewal Advisor at Hastings Direct, you will have the opportunity to develop a career in the world of Insurance. Our fantastic Bexhill office is next to the seafront and only a short walk away from Collington station.You will be responsible for actively listening to customer queries and working with them to fact find and understand any changes to...
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Insurance Claim Manager
2 weeks ago
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Claims Leadership Role
2 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout the JobWe're looking for an experienced leader to join our home claims team as a Claims Leadership Role. As a key member of our team, you'll play a crucial role in driving our goal to become a market-leading home claims handling function.Responsibilities:Spearhead the development and implementation of strategies to achieve our home claims goals.Lead...
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Claims Administrator
2 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout the RoleThis is a challenging opportunity for a Claims Administrator to join our team as a Risk Management Specialist, where you will be responsible for managing credit hire and repair claims up to £10k. Your role will involve managing a portfolio of newly reported fault claims, ensuring they are handled in line with business expectations. You will...
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Business Validation Expert
6 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout the JobWe are seeking an experienced Business Validation Expert to join our team. As a key member of our risk management department, you will play a crucial role in protecting our business against policy fraud.Your primary responsibility will be to validate customer policies, ensuring that they meet the required standards and guidelines. This involves...
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Head of Home Claims
2 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout This OpportunityWe're seeking an exceptional leader to take on the role of Head of Home Claims. As a key member of our leadership team, you'll play a vital role in shaping our home claims strategy and driving our goal to become a market-leading home claims handling function.Key Responsibilities:Develop and implement a strategic plan to achieve our home...
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Risk Management Coordinator
5 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout the OpportunityHastings Direct is a fast-growing, agile, digitally focused general insurance provider offering products and services to over 2 million customers. Our vision is to be the best and biggest digital insurance provider in the market.We are looking for a skilled Risk Management Coordinator to join our team. As a key member of our risk...
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Automation Excellence Lead
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeWe're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.Our company culture, known as the 4Cs, focuses on getting it right for our colleagues, customers, company and community.As an Automation Excellence Lead, you'll be responsible for leading automation testing activities for key Insurance-based...
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Home Claims Leadership Position
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full time**Job Overview**Hastings Direct is seeking a skilled Home Claims Team Leader to support our goal of becoming a market-leading home claims handling function. This role is crucial in driving our business forward, and we're looking for someone with leadership experience, strong customer focus, and excellent communication skills.**Key...
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Director of Quality and Compliance
2 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeQuality Assurance SpecialistAt Hastings Direct, we are committed to delivering good outcomes for every customer, helping us to grow the company profitably and sustainably. As a key member of our team, you will play a crucial role in ensuring that we meet our regulatory requirements and maintain the highest standards of quality and compliance.We are seeking...
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Software Engineer
3 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeWe are seeking a skilled Software Engineer to join our team at Hastings Direct, where you will have the opportunity to develop your technical expertise and contribute to the success of our digital insurance platform.Company OverviewHastings Direct is a leading digital insurance provider in the UK, with a strong focus on customer satisfaction and innovation....
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Pricing Development Manager
3 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeWelcome to Hastings Direct, a leading digital insurance provider in the UK market. We are on a mission to become The Best and Biggest in our industry.We offer a range of insurance products for over three million customers, but we know there's even bigger opportunity out there. If you're excited about joining us and think you have some of what we're looking...
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Insurance Claims Recovery Specialist
3 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob OverviewWe are seeking an experienced Insurance Claims Recovery Specialist to join our team at Hastings Direct.About the RoleThis is a unique opportunity to work with a leading digital insurance provider, leveraging your skills in claims recovery to drive business growth and customer satisfaction.Key ResponsibilitiesConduct monthly 2nd stage reviews for...