Customer Service Expert

1 week ago


Wallington, Greater London, United Kingdom Young's Pubs Full time

About Us

The Duke's Head Pub & Hotel is a renowned local establishment proudly situated in a prime location, offering a unique blend of traditional charm and modern amenities. With a rich history dating back to 1830, our pub has been a staple of the community, providing a warm and welcoming atmosphere for locals and visitors alike.

Our Vision

We strive to create an exceptional dining and drinking experience for our guests, with a focus on delivering outstanding customer service and quality products. Our team is dedicated to providing a friendly and efficient service, ensuring that every guest feels valued and cared for.

What We Offer

  • Access to our comprehensive training and development programs, designed to help you grow and succeed in your role
  • Free meals and refreshments, allowing you to enjoy our products and services while on duty
  • Competitive weekly pay and benefits package, including 28 days holiday per year
  • 20% discount in all Young's pubs and hotels, perfect for enjoying a night out with friends or family
  • Share Save Scheme and Company Pension Scheme, providing a secure financial future

What We're Looking For

We're seeking a skilled and enthusiastic Bar Team Member to join our dynamic team. As a key member of our team, you will be responsible for delivering exceptional customer service, working efficiently to meet the needs of our guests, and contributing to a positive and supportive team environment.

Key Responsibilities

  • Provide outstanding customer service, ensuring that every guest feels valued and cared for
  • Work efficiently to meet the needs of our guests, including taking orders, serving drinks and food, and handling cash and card transactions
  • Contribute to a positive and supportive team environment, working collaboratively with colleagues to achieve our goals
  • Participate in training and development programs, designed to help you grow and succeed in your role


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