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Customer Service Ambassador

2 months ago

Wallington, Greater London, United Kingdom HSBC Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service, processing transactions, and educating customers on our digital platforms.

Key Responsibilities
  • Provide face-to-face customer service in a fast-paced branch environment, adhering to our policies and procedures.
  • Process a wide range of transactions with a high degree of accuracy.
  • Have excellent attention to detail and a strong focus on delivering a personalized service.
  • Play a supporting role in educating customers on our self-service devices and digital banking platforms.
  • Collaborate with the branch team to improve workflows and processes, making banking with HSBC easier for our customers.
Requirements
  • Demonstrate excellent communication skills, enabling you to engage in effective conversations and build strong connections with customers.
  • Take ownership of customer enquiries through to resolution, delivering a customer experience that exceeds expectations.
  • Be resilient in a continuous changing environment.
What We Offer
  • A minimum starting salary of £23,205 based on 35 hours per week.
  • An annual discretionary performance bonus.
  • Over six weeks' holiday, including bank and public holidays.
  • Perks at Work Benefit, offering access to 30,000+ national and local employee discounts.
  • A market-leading employer Pension contribution.
  • BUPA Healthcare.
  • Life Assurance, equivalent to four times your annual salary.
  • Access to a flexible benefits platform, offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover, and more.
  • Sharesave schemes, a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.
About HSBC

At HSBC, we are passionate about creating diverse and inclusive workplaces. We take pride in being part of the Disability Confident Scheme, ensuring that our recruitment processes are accessible to everyone. We are committed to creating a world of opportunity for our customers and employees alike.