Customer Service Representative
1 month ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at HSBC. As a key member of our Branch team, you will be responsible for delivering exceptional customer service, resolving customer inquiries, and providing support to our customers in a fast-paced and dynamic environment.
Key Responsibilities- Provide exceptional face-to-face customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Process a wide range of transactions, maintaining a high degree of accuracy and attention to detail.
- Support the education of customers on HSBC self-service devices and alternative digital banking platforms.
- Collaborate with the Branch team to improve workflows and processes, ensuring a seamless customer experience.
- Demonstrate excellent communication and interpersonal skills, with the ability to engage with customers and build strong relationships.
- Take ownership of customer inquiries, resolving issues and delivering a personalized and efficient service.
- Be resilient and adaptable in a fast-paced and dynamic environment.
- A competitive minimum starting salary of £23,205, plus an annual discretionary performance bonus.
- Over six weeks' holiday, including bank and public holidays, with the option to buy more.
- Perks at Work Benefit, offering access to 30,000+ national and local employee discounts.
- A market-leading employer Pension contribution.
- BUPA Healthcare and Life Assurance, equivalent to four times your annual salary.
- Access to a flexible benefits platform, offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover, and more.
- Sharesave schemes, a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.
At HSBC, we are committed to creating diverse and inclusive workplaces, where everyone has the opportunity to succeed. We take pride in being part of the Disability Confident Scheme, ensuring that our recruitment processes are accessible to everyone.
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Postal Service Representative
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