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Customer Service Ambassador

2 months ago

Wallington, Greater London, United Kingdom HSBC Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for delivering exceptional customer service, resolving customer inquiries, and providing a personalized experience for our clients.

Key Responsibilities
  • Provide face-to-face customer service in a fast-paced branch environment, adhering to our policies and procedures.
  • Process a wide range of transactions with a high degree of accuracy.
  • Have excellent attention to detail and a strong focus on customer satisfaction.
  • Play a supporting role in educating customers about our self-service devices and digital banking platforms.
  • Collaborate with the branch team to improve workflows and processes, making banking with HSBC easier for our customers.
Requirements
  • Demonstrate excellent communication skills, enabling effective conversations, building strong connections, and showing empathy to our customers.
  • Take ownership of customer inquiries, resolving them efficiently and effectively.
  • Be resilient in a continuously changing environment, adapting to new challenges and priorities.
What We Offer

We offer a competitive minimum starting salary of £23,205, plus an annual discretionary performance bonus. You will also receive:

  • Over six weeks' holiday, including bank and public holidays, with the option to buy more.
  • Perks at Work Benefit, providing access to 30,000+ national and local employee discounts.
  • A market-leading employer Pension contribution.
  • BUPA Healthcare.
  • Life Assurance, equivalent to four times your annual salary.
  • Access to a flexible benefits platform, offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover, and more.
  • Sharesave schemes, a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.
About HSBC

At HSBC, we are passionate about creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone, regardless of their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme, ensuring fair interviews for individuals with disabilities, long-term health conditions, or neurodiverse conditions.