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Customer Service Ambassador
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Branch team, you will be responsible for delivering exceptional customer service, processing transactions, and providing education on our digital platforms.
Key Responsibilities- Provide face-to-face customer service in a fast-paced Branch environment, adhering to our policies and procedures.
- Process a wide range of transactions with a high degree of accuracy.
- Have excellent attention to detail and a strong focus on delivering a personalized service.
- Play a supporting role in educating customers on our self-service devices and alternative digital banking platforms.
- Collaborate with the Branch team to improve workflows and processes, making banking with HSBC easier for our customers.
- Demonstrate excellent communication skills, enabling effective conversations and strong connections with customers.
- Take ownership of customer enquiries through to resolution, delivering a customer experience that exceeds expectations.
- Be resilient in a continuously changing environment.
- A minimum starting salary of £23,205, based on 35 hours per week.
- An annual discretionary performance bonus.
- Over six weeks' holiday, including bank and public holidays, with the option to buy more.
- Perks at Work Benefit, providing access to 30,000+ national and local employee discounts.
- A market-leading employer Pension contribution.
- BUPA Healthcare.
- Life Assurance, equivalent to four times your annual salary.
- Access to a flexible benefits platform, offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover, and more.
- Sharesave schemes, a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.
We are dedicated to creating diverse and inclusive workplaces, where everyone feels valued and respected. Our recruitment processes are accessible to everyone, regardless of gender, ethnicity, disability, religion, sexual orientation, or age. We are proud to be part of the Disability Confident Scheme, which helps ensure that our recruitment processes are fair and inclusive for all candidates.
