Customer Education Specialist

4 days ago

London, Greater London, United Kingdom Arbor Education Full time
About the Role

We are seeking a highly skilled and experienced Customer Education Specialist to join our team at Arbor Education. As a key member of our Customer Education team, you will be responsible for providing expert guidance and support to educational institutions in optimizing, using, and finding value from Arbor MIS.

Key Responsibilities
  • Deliver online and in-person training to educational institutions.
  • Design and deliver services to schools, MATs, and partners using professional knowledge.
  • Pitch training and consultancy to users and partners and deliver it in a concise way.
  • Have an in-depth understanding of Arbor's functionality, features, best practice, and articulate these to customers.
  • Delivery of managed services for schools and partners, including setups of new school years, assessments, behavior, custom reports, etc.
  • Keep up to date with a fast-paced product, including updates, changes to legislation, and adapting to new processes as we scale.
  • Own materials used for training and keep them relevant.
  • Ability to self-reflect and feed back to relevant members of the team internally an overview of the session and any outstanding actions.
  • Regular travel to national client sites and Arbor offices as needed.
About You
  • Driving license required.
  • Relevant background in the education sector.
  • Ability to understand and articulate technology to a range of individuals, including non-technical users.
  • Excellent presentation and communication skills are essential.
  • Have a positive approach to learning new things, troubleshoot potential issues, and help provide solutions.
  • Experience with Financial Systems, Arbor, or other Management Information Systems would be desirable.
  • Friendly, eager to get stuck in, and always willing to help.
  • Good sense of humor and able to inspire others.
What We Offer
  • The chance to work alongside a team of hard-working, passionate people in a role where you'll see the impact of your work every day.
  • A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training, and much more.
  • 32 days holiday (plus Bank Holidays).
  • Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay.
  • 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life.
  • Private Dental Insurance.
  • Access to services such as Calm, Bippit (financial wellbeing coaching), and Health Assured (Employee assistance programme).
  • All of our roles champion flexible working and we are happy to discuss what this means to you.
  • Social committees that plan team, office, and company-wide events to bring people together and celebrate success.
  • Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships, etc).
  • Volunteer with a charity of your choice for a day each year.
  • Dog-friendly offices.

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