Customer Education Specialist

1 week ago

London, Greater London, United Kingdom Insider Full time
Customer Education Specialist

At Insider, we're committed to empowering our customers with the knowledge and skills they need to excel. As a Customer Education Specialist, you'll play a pivotal role in bringing our mission to life by creating and delivering exceptional eLearning experiences that connect our customers with our product team.

Key Responsibilities
  • Product Mastery
  • Develop a deep understanding of our product and stay up-to-date with product updates and changes.
  • Assist the Customer Onboarding Team in maximizing product utilization for our customers.
  • Support the CS team by developing educational modules that apply to common use cases and user workflows.
  • Collaborate with the Product Marketing team to share insights gathered from the field.
E-Learning Excellence
  • Create engaging eLearning content, including courses, documentation, videos, webinars, and other learning interventions.
  • Ensure a seamless and effective eLearning experience for customers.
  • Actively participate in creating certification programs.
Customer Engagement
  • Interact directly with customers to understand their needs, answer queries, and address concerns during Live Webinar sessions.
  • Evaluate feedback on eLearning materials and the overall learning experience.
Single Source of Truth
  • Collaborate closely with the product team and other internal stakeholders to relay customer feedback and insights.
  • Translate customer feedback into actionable product improvements.
Continuous Improvement
  • Monitor the effectiveness of educational materials and make data-driven improvements.
  • Keep up with industry best practices and emerging trends in eLearning and customer education.

Qualifications

  • Bachelor's degree in Education, Instructional Design, or a related field.
  • Minimum 3 years of experience in a related field.
  • Fluent in English and the local language.
  • Exceptional communication and presentation skills.
  • Project management and organizational skill sets.
  • Experience with Google Workplace.
  • Proven experience in instructional design, eLearning development, or a related role.
  • Strong technical proficiency, especially with eLearning tools and learning management systems.

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