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Customer Education Specialist
2 months ago
We are seeking a highly skilled and experienced Customer Education Specialist to join our team at Arbor Education. As a key member of our Customer Education team, you will play a vital role in providing expert guidance and support to educational institutions in optimizing, using, and finding value from Arbor MIS.
Key Responsibilities- Deliver online and in-person training to educational institutions, ensuring they get the most out of Arbor MIS.
- Design and deliver services to schools, MATs, and partners, using your professional knowledge and expertise.
- Pitch training and consultancy services to users and partners, delivering concise and effective presentations that meet their needs.
- Have an in-depth understanding of Arbor's functionality, features, best practices, and be able to articulate these to customers to help them achieve their goals.
- Deliver managed services for schools and partners, including setup of new school years, assessments, behavior, custom reports, and more.
- Own and maintain training materials, ensuring they are relevant and up-to-date.
- Travel regularly to national client sites and Arbor offices as needed.
We are looking for a highly skilled and experienced Customer Education Specialist who is passionate about education and has a strong background in the sector. You will have a positive approach to learning new things, be able to troubleshoot potential issues, and provide solutions. Experience with Financial Systems, Arbor, or other Management Information Systems is desirable.
We offer a range of benefits, including:
- A dedicated wellbeing team that champions initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training, and more.
- 32 days holiday (plus Bank Holidays), made up of 25 days annual leave plus 7 extra company-wide days given over Easter, Summer, and Christmas.
- Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay.
- 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life.
- Private Dental Insurance.
- Access to services such as Calm, Bippit (financial wellbeing coaching), and Health Assured (Employee Assistance Programme).
- All of our roles champion flexible working, and we are happy to discuss what this means to you.
- Social committees that plan team, office, and company-wide events to bring people together and celebrate success.
- Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships, etc).
- Dog-friendly offices.
- Phone screen.
- 1st stage with Customer Education Team Leads.
- 2nd stage with Claire Spencer (Head of Customer Education) and a Team Lead (will involve a presentation task).
