Customer Service Representative

3 days ago

Peterborough, Peterborough, United Kingdom Reed Full time
Complaints Handler

We are seeking a dedicated and organized individual to join our team as a Complaints Handler. This role involves managing customer complaints with a focus on resolving issues quickly and effectively.

Key Responsibilities:
  • Handle customer complaints through various channels, including email and phone.
  • Work towards resolving complaints in a timely and satisfactory manner, ensuring customer satisfaction.
  • Maintain a calm and professional demeanor when dealing with challenging situations.
  • Keep accurate records of customer interactions, transactions, comments, and complaints.
  • Communicate and coordinate with internal teams to resolve complaints.
  • Provide feedback on the efficiency of the customer service process.
Requirements:
  • Proven experience in a customer service role, with a focus on handling complaints.
  • Strong organisational skills and the ability to manage multiple tasks simultaneously.
  • Excellent communication skills, both verbal and written.
  • Ability to maintain composure and patience when dealing with difficult situations.
  • Independent decision-making and problem-solving skills.
  • Proficiency in using computers and customer service software.
What We Offer:
  • Company events to foster team spirit.
  • Company pension scheme for your financial security.
  • Free and on-site parking, ensuring ease of access to the workplace.
  • High street discount, providing savings on a variety of products and services.

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