Customer Service Representative

5 hours ago


Peterborough, Peterborough, United Kingdom Diligenta Full time £25,000
About the Role

We are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service delivery team, you will play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Respond to customer complaints and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to customers via phone, email, or other communication channels
  • Work collaboratively with internal teams to resolve complex customer issues
  • Meet or exceed customer satisfaction targets and service level agreements
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Competitive salary and benefits package
  • Opportunities for career development and growth
  • Flexible working hours and a supportive work environment
  • Access to ongoing training and development programs
About Diligenta

Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We are proud to be a subsidiary of Tata Consultancy Services (TCS), part of the Tata Group. Our commitment to creating an inclusive environment for all employees drives our success and allows us to deliver exceptional customer service to our clients.



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