Performance and Improvement Officer

4 days ago


London, Greater London, United Kingdom Transport for London Full time
About the Role

This Service Delivery Lead position requires a highly skilled professional with a background in operations management and customer service. You will be responsible for managing operational relationships with customers, road users, and stakeholders, working closely with our suppliers to ensure high-performance delivery.

The successful candidate will have excellent influencing, negotiation, and networking skills, as well as experience in data-driven decision making and creative problem-solving.

This role comes with a comprehensive benefits package, including a final salary pension scheme, free travel on the TfL network, and discounts on National Rail Season Tickets.



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