Performance Improvement Specialist

2 weeks ago


London, Greater London, United Kingdom DELIVEROO Full time
Care Performance Specialist

We are seeking a highly skilled Business Operations Manager to join our EU Care Operations team as a Care Performance Specialist. In this role, you will be responsible for analysing operational data, identifying areas for improvement, and implementing strategies to enhance productivity and quality.

Location: London, Hybrid working with 3 days minimum in the office

Estimated Salary: £85,000 - £115,000 per annum, depending on experience

About the Role
  • Analyse operational data, identify areas for improvement, and implement strategies to enhance productivity and quality
  • Work with multiple stakeholders (global and local) to own and manage day-to-day performance of all European service queues for customers, partners, and riders across multiple channels
About You

We are looking for an experienced Ops Manager with a strong background in data analysis, stakeholder management, and customer service. You will have excellent communication skills and be able to drive performance improvement projects.

Requirements:

  • 5+ years experience as an Ops Manager (or equivalent), within a customer service environment (at a BPO or in-house)
  • Excellent analytical skills and ability to drive performance improvement projects


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