Performance Improvement Specialist
7 days ago
**Job Overview:**
We are seeking an experienced Performance Improvement Specialist to join our team at APCOA Parking UK. As a key member of our operations, you will play a pivotal role in driving performance and empowering our frontline colleagues through effective training and development.
Main Responsibilities:
- Provide guidance and coaching to contract management teams, promoting a culture of continuous improvement and excellence in service delivery.
- Maintain accurate performance records and utilise data analysis to identify opportunities for growth and improvement.
- Develop and implement training programs tailored to the needs of our staff, fostering a supportive environment that encourages collaboration and personal growth.
- Analyse Enforcement data and track Key Performance Indicators (KPIs) for compliance and customer satisfaction, ensuring our services meet the highest standards.
- Collaborate with local authorities and community groups on parking-related issues, building strong relationships and resolving disputes effectively.
Requirements:
- A passion for Development: A genuine desire to help others succeed and grow in their roles.
- Analytical Mindset: Proficient in data analysis, with excellent Excel skills to drive performance insights and inform decision-making.
What We Offer:
- Salary: Up to £38,000 per annum, reflecting your expertise and contributions.
- Annual Leave: 25 days' annual leave, providing a healthy work-life balance.
- Pension: A comprehensive pension plan to secure your financial future.
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